Obsługa klienta i pomoc techniczna

Thanks to you, I think I am now sorted out with all the issues I have been having with the Acronis software.

Thanks entirely to the help you have given me over the past couple of weeks, I am now a VERY happy customer and will have no hesitation in recommending your company to friends and colleagues alike.

If only all companies had such devoted support staff, life would be much easier for us all.

Vanessa H.

I am now around 12 years working in the IT field and I had more than 10 000 outbound phone calls.

This telephone conversation was certainly different. From the first second I had the feeling that someone wants to help me and knows exactly what he was talking about.

The agent was friendly, very knowledgeable and interested in providing help. So I rate him with our school grades: strong A with a +.

Erwin T.

"Thank you for the nice support in chat. Everything was good. I want also to mention that the support is really excellent!!! The best I’ve ever had for any product. We always recommend your products to our Customers and will keep doing that with the new version too."

Nancy K.

"Hi, I would like to praise your support very much.

Your team was very patient with me and my problem and have spent much time for its handling.

I have not experienced in any other company such cooperativeness!!!!

Gerard M.

I would just like to let you know that the installation went fine and I am now fully up and running with your excellent product.

I would like to take this last opportunity to thank you and your colleagues for your outstanding customer support over the past few months; I wish all software developers were as responsive as Acronis.

Anna O.

I used the online chat support a few minutes ago, and I have to say that this was the BEST experience i have EVER had. I can't tell you enough how pleasurable it was to be able to talk to someone who is not stuck to a script and unable to think. I asked a simple question and got a fast accurate answer. It was INCREDIBLE!!! I wish every company worked the way yours does in this department. Words just don't express enough how thrilled I am, and written words are even worse.

Robert D.

Your assistance has been excellent and I'm impressed with the follow-up as well. Thank you. I feel comfortable that if I have any other problems I can rely on Acronis support to help me out in the future. Thank you for a good job well done.

Peter S.

I would like to thank you for, besides of the useful and reliable software, for the very friendly and correct support backup. Keep up the good work, so I can keep on being a happy customer!

Jason N.

The support agent has been right on top of my problem every day for several weeks. We have exchanged numerous messages, files and test reports. He has not let a day go by without letting me know the status of my issue, requesting new tests or giving me some technical suggestions.

His professionalism and persistence to assist me was refreshing. You just don't get that kind of assistance from every company!

Michael S.

I was pleasantly surprised at the efficiency and ease with which my problem was rapidly solved. I usually anticipate a great struggle when trying to get prompt effective help from most software companies. From receiving the early response from your agent I easily had Acronis up and running with the supplied download links and program installation well within 30 minutes. I had no need to get back to you at all. Your customer relations are just fantastic compared with most.

Thomas C.